DOA Returns Policy

1. Any DOA must be reported to EPoS Distributor within 5 working days from date of delivery.
2. Manufacturer warranty applies after 5 working days from date of EPoS Distributor delivery (See RMA policy).
3. The item will be returned to EPoS Distributor for testing. If no fault is found the product will be returned and a service charge and carriage costs maybe raised.
4. If a fault is found EPoS Distributor will credit your account for the invoiced value of the item.
5. If requested a replacement item may be delivered and invoiced accordingly.
6. Any items that show signs of extended use will not be treated as DOA and the EPoS Distributor RMA policy will apply.

   Suppliers Warranty and DOA periods

RMA Policy

1. No items will be accepted without a RMA number. 
2. EPoS Distributor RMA numbers are valid for 14 days.
3. The RMA number must be clearly displayed on the packaging and paperwork.
4. EPoS Distributor will not accept products for return under the following conditions:
   1. Missing items or components with the original order are missing.
   2. The condition of the returned item is in any way misrepresented.
   3. Returned item or packaging damaged rendering the product.
   4. No visible RMA number on the packaging or paperwork.
   5. DOA returned item is tested and is fully functional.
   6. An item is received more than 14 days after the date the RMA number was issued.
   7. The item has been heavily used or damaged.
5. EPoS Distributor requests that you inform your customers of its RMA policy. EPoS Distributor resellers are responsible for the condition of any returned items. 
6. All items returned to EPoS Distributor will be checked and tested.
7. EPoS Distributor deliveries refused by the Customer will cause an RMA to be raised to book the item back into stock any costs related to refused shipments will not be credited.
8. Shipping error RMA must be requested within 7 days of the EPoS Distributor invoice date.
9. The return of the following items must be agreed in writing before an RMA is issued:
   1. Labels
   2. Ribbons
   3. Demo Units
   4. Demo Software
   5. Print heads
10. If any returned product is not accepted you will be informed in writing and your account will not be credited. You may choose to have the items collected or arrange for EPoS Distributor to ship the items back to you. 

Non-DOA Returns Policy

1. NO open box returns for non-DOA items will be accepted. All items must be returned double boxed with the original items box clean, undamaged, and with no marks of any kind. This includes writing, stamps, or shipping labels. (Do not write RMA numbers on original box).
2. Original manufacturer's packaging both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, ALL items included in original shipment.
3. Customers have 14 days from date of delivery to request a non-DOA return. The RMA issued is valid for 14 days from issue date.
4. EPoS Distributor will impose a 20% restocking fee on returns resulting from customer error.
5. In the event of items being returned with damaged packaging a re-box fee of a minimum of 5% will be applied.
6. Non-DOA configured items may not be returned.
7. Credit will only be applied to your account when EPoS Distributor receives the item and the item is verified as unused and in good resaleable condition.
8. The customer is responsible for freight costs when returning Non-DOA items
9. Standard procedure regardless of the method of payment would be to credit the customer’s EPoS Distributor account for the return. The customer must contact the Finance Department to request other options.